Terms and Conditions for Bijou Jewellers Ltd

Welcome to Bijou Jewellers Ltd (“Bijou Jewellers”, “Boutique Bijou”, “we”, “our”, or “us”). These Terms and Conditions apply to all contracts for the supply of goods through our boutique in Cirencester, our online store at boutiquebijou.co.uk, or at any events or shows we may attend. By placing an order, you accept these Terms in full. If you do not accept them, we cannot fulfil your order.

1. Acceptance of Terms

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms of Service”). These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully. By accessing or using any part of our site or services, you agree to be bound by these Terms. If you do not agree, you may not use our website or services.

2. Online Store

Our online store is hosted on Wix, which provides the e-commerce platform for our products and services. Payments are processed securely through Wix and TakePayments.com.

3. Website Sales: Access and Changes

Access to our website is permitted on a temporary basis, and we may update content at any time without notice.
We aim to keep the site current but are not obligated to do so.
If necessary, we may suspend or close access to the site.

4. Website Sales: Contract

No contract exists between you and Bijou Jewellers for the sale of any product until we accept your order with a confirmation email and full payment is received. Our acceptance creates a legally binding contract.
By placing an order, you confirm that you are over the age of 18. If you are under 18, you must have consent from a parent or guardian to complete the transaction. If we are unable to obtain such consent, we may cancel the order. Misrepresentation may result in liability for the buyer or guardians.

Bijou Jewellers reserves the right not to accept your order under certain circumstances, including but not limited to:

Inability to obtain payment authorisation.
Shipping restrictions on certain items.
Quality control issues leading to item withdrawal or stock shortages.
Pricing or content errors.

We will not be liable for any indirect or consequential losses resulting from not accepting your order, other than refunding the amount paid for the goods.

5. Website Sales: Payment

By purchasing through our website, you confirm that the credit/debit card used is yours or that you have authorisation from the card owner.

All transactions are subject to validation checks by the card issuer. If payment is refused, we are not liable for any delays or non-delivery.
Transactions are processed securely through Wix and TakePayments.com.
Prices are in GBP (UK Pounds), and delivery charges will be clearly displayed at checkout.

6. Shipping Policy

At Bijou Jewellers Ltd, we strive to ensure that your purchase reaches you promptly and in excellent condition.

Order Processing and Dispatch

Processing Time: We aim to process and ship your order within 5-7 working days of receiving confirmation of payment unless specified otherwise.
Made-to-Order and Out-of-Stock Items: Items that are out of stock or made-to-order may require six to seven weeks for processing and shipping after payment and order confirmation.
Bespoke and Custom Orders: Many of our items are bespoke or made-to-order, so production time may vary. In such cases, we will inform you of the expected dispatch date.
Unforeseen Delays: Delays may occur due to circumstances beyond our control, such as supply chain disruptions or adverse weather. If delays arise, we will notify you and work to minimize any inconvenience.

Delivery Methods and Charges

UK Delivery: £7.95 (Royal Mail Special Delivery).
International Delivery: £10.50 (Royal Mail International Signed-For).
Multiple Items: Only one delivery charge applies per order, regardless of the quantity of goods. Multiple addresses require separate orders and charges.

Delivery Timelines

We aim to deliver all orders within 7-12 working days of acceptance unless otherwise stated.
For bespoke or custom/made-to-order items, delivery timelines will be communicated individually.

Responsibility and Risk

Recipient Responsibility: Once dispatched, the responsibility for the goods passes to the customer. Ensure the delivery address provided is accurate and secure.
Missed or Failed Deliveries: Customers are responsible for arranging redelivery or collection. Additional charges may apply if a parcel is returned to us due to incorrect addresses or failure to collect.

Customs and Duties

For international orders, customers are responsible for customs duties, taxes, or fees levied by the destination country.

For any shipping-related concerns, please contact us at 01285 641405 or via our online contact form.

7. Refund Policy

General Policy We do not offer refunds. Instead, we provide exchanges or credit notes for items returned within 14 days of purchase.

Proof of Purchase To qualify for an exchange or credit note, you must provide the original receipt or valid proof of purchase.

Condition of Items To be eligible for an exchange or credit note, items must be:

Unworn.
In perfect condition.
Returned in their original packaging.

Exclusions The following items are excluded from our exchange and credit note policy:

Commissioned pieces (bespoke).
Customised or remodelled items.

Exceptional Circumstances In exceptional cases, requests for refunds or late exchanges will be considered at our discretion. Please contact us to discuss any specific situation.

Defective and Damaged Items

All parcels must be opened in the presence of the courier to verify their condition.
Notify us within 48 hours of receipt if an item is defective or damaged. Once returned and inspected, we will arrange a replacement or credit note.

8. Repairs and Resizing

Our Repairs and Resizing service is subject to the following conditions:

Repairs may be declined if more complex than anticipated.
Work begins only after you accept a revised quotation if applicable.
Repairs are guaranteed for 6 months, except for fine chain repairs, which do not carry a guarantee due to the delicate nature of the material.

9. Intellectual Property

All content on this website, including designs, photographs, logos, and trademarks, is the property of Bijou Jewellers. You may use this content for personal use only.

10. Personal Information

We will use your personal information to:

Supply goods.
Process payments.
Provide information about similar products if opted in.
For more details, see our Privacy Policy.

11. Changes to Terms and Conditions

These Terms may be updated at any time. Your continued use of the website constitutes acceptance of the updated Terms.

12. Contact Us

Address:
Unit 7B, Corn Hall Arcade
26 Market Square
Cirencester
GL7 2NY

Phone:
01285 641405