Bespoke Jewellery Design in Cirencester

Privacy Policy

Our Privacy Policy

Bijou Jewellers Ltd (“Bijou Jewellers”, “Boutique Bijou”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and protect your information when you visit our website (www.boutiquebijou.co.uk ), make a purchase, or contact us.

Bijou Jewellers Ltd is the data controller for the purposes of UK data protection law.

1. Information We Collect

Information You Provide

We may collect personal data when you:

To be eligible for a return:

Make a purchase (name, address, email, phone number, payment details)
Contact us via forms or email
Sign up to marketing communications

Automatically Collected Information

When you use our website, we may collect: non-refundable:

IP address
Browser type and device information
Pages visited and interactions

This helps us improve your experience.

Third-Party Sources

We may receive data from trusted partners, including:

Payment providers (e.g. TakePayments)
Delivery providers (e.g. Royal Mail)

2. How We Use Your Data

We only use your data where we have a lawful basis to do so.

To Fulfil Orders (Contract)

Process payments
Deliver goods
Provide order updates

Customers are responsible for return postage unless the item is faulty. We recommend using a tracked and insured service.

Customer Support (Legitimate Interest)

Respond to enquiries
Resolve issues

Marketing (Consent)

Send updates, offers, or news (only if you opt in)

You can unsubscribe at any time.

Website Improvement (Legitimate Interest)

Analyse usage to improve performance and user experience

3. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic.

These may include:

Essential cookies (site functionality)
Analytics cookies (e.g. Google Analytics)

You can manage your cookie preferences through your browser settings.

4. Sharing Your Data

We do not sell your personal data. We may share your data with:

Payment providers
Delivery partners
Website hosting providers

We may also disclose data if required by law.

5. Data Retention

We retain your data only as long as necessary:

Order data: up to 6 years (for tax/legal requirements)
Marketing data: until you unsubscribe
Enquiries: typically up to 12 months

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict how your data is used
Object to processing
Request transfer of your data

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

7. Data Security

We take appropriate measures to protect your data, including:

Secure payment processing
Restricted access
Monitoring for vulnerabilities

However, no online system is completely secure.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy from time to time. Please check this page periodically for updates.

10. Contact Us

If you have any questions or wish to exercise your rights: