Everything You Need to Know About Boutique Bijou Jewellery
Frequently Asked Questions
Whether you’re choosing a meaningful gift, investing in a bespoke piece, or simply exploring our collections, we’re here to make the experience clear, confident, and enjoyable. Below are answers to the most common questions we’re asked both online and in-store in Cirencester.
Buying Jewellery Online
Is it safe to buy jewellery online?
Can I see the jewellery in person before buying?
Absolutely. While you can purchase online, many of our customers prefer to visit our boutique in Cirencester to see pieces up close. Our website is designed to inspire your visit as much as facilitate a purchase.
Do you offer finance or payment plans?
We offer secure payment options, and depending on the product, flexible payment methods may be available. For higher-value pieces such as engagement rings, spreading the cost can make your purchase more accessible.
Sizing & Fit
How do I find my ring size?
We provide a downloadable ring size guide to help you measure accurately at home. If you’re unsure, we recommend visiting us in-store for a professional fitting — especially for engagement rings or bespoke designs.
What if I order the wrong size?
No stress — we offer resizing services on many of our rings. Simply get in touch and we’ll guide you through the next steps.
How do I choose the right necklace length?
Each product includes guidance on how the necklace will sit when worn. If you’re unsure, we’re happy to advise based on your style or the recipient.
Bespoke Jewellery
Do you offer custom jewellery design?
Yes, bespoke jewellery is at the heart of what we do. We work closely with you to design a piece that reflects your story, whether it’s an engagement ring, a remodelled heirloom, or something entirely unique.
How does the bespoke process work?
Our bespoke process is simple and collaborative:
- Initial consultation to understand your ideas
- Design concepts and/or CAD visuals
- Refinement and approval
- Crafting your piece with expert precision
- The whole process takes around 6 – 8 weeks to complete.
You’ll be involved at every stage, ensuring the final piece feels truly personal.
Can you remodel old or inherited jewellery?
Yes, we specialise in transforming heirloom jewellery into modern, wearable pieces while preserving sentimental value.
Materials & Quality
What materials do you use?
We use high-quality materials including solid gold, sterling silver, diamonds, and carefully sourced gemstones. Every piece is selected or created with longevity and craftsmanship in mind.
Are your diamonds and gemstones genuine?
Is your jewellery hallmarked?
Yes, all applicable pieces are hallmarked in accordance with UK regulations, ensuring authenticity and quality.
Delivery, Returns & Aftercare
How long does delivery take?
Delivery times vary depending on the piece. Ready-to-wear items are dispatched quickly, while bespoke pieces take longer due to the crafting process. We aim to deliver within 30 days of order acceptance. If delays occur due to circumstances beyond our control, we will notify you and take steps to minimize the impact. If a significant delay arises, you may contact us to cancel the order and receive a refund for any undelivered goods.
Can I return or exchange an item?
Yes we offer a clear and straightforward returns policy. If something isn’t quite right, we’ll work with you to resolve it.
Do you offer repairs or cleaning services?
We do. From resizing and repairs to professional cleaning, we’re here to help keep your jewellery looking its best for years to come. If you would like to know more about this service – contact us
Gifting & Special Occasions
Do you offer gift wrapping?
Yes, all pieces are presented in our signature Boutique Bijou packaging, designed to make every purchase feel special from the moment it’s opened.
Can you help me choose a gift?
Of course. Whether you’re shopping for a birthday, anniversary, or engagement, we can guide you towards the perfect piece based on your budget and style preferences.
Visiting Boutique Bijou
Where are you located?
You’ll find us in the heart of Cirencester, within the Corn Hall Arcade — a beautiful setting that reflects the craftsmanship and elegance of our jewellery.
Do I need an appointment?
Walk-ins are always welcome, but for bespoke consultations, we recommend booking an appointment so we can give you our full attention.
Still have questions?
If you didn’t find what you’re looking for, we’re always happy to help. Get in touch or visit us in-store — we’d love to talk through your ideas and help you find the perfect piece.
